News

The Scene at SRT - September Edition

 

 

This month

 

>Lane openings

>Detention pay

>Shop tips

>Contest ending

>Trip planning

>Knights of the Road

>Anniversaries

>What we're reading

 

 

 

 

 

 

 

Lane openings

 

 

Continuous move fleets have lanes available

 

 

 

 

 

We are growing our dedicated/continuous moves fleets over the next several months, and we're looking for professional drivers with good communication skills and proven on-time service.

Domiciles will include Dallas, Houston, Chicago, Indianapolis, Atlanta and various areas east of the Rockies.

Continuous move fleets run for a single customer, but include various lanes which are usually not the same on a week-to-week basis. At this time, the fleets are averaging 2,500 miles per week, minus weeks they are heading home or coming out of the house.

If you're interested in driving on one of our continuous move fleets, please contact your fleet manager.

 

 

 

 

Detention pay, holiday reminder

 

 

 

 

 

Don’t let money get away from you by failing to write down your in/out times on your bills at a shipper or receiver. Any time over two hours sitting at a customer -- if you are on-time -- entitles you to detention pay.

It’s that easy. It's your money.

Holiday time off

Planning to go home for earned home time for Thanksgiving, Christmas or New Year's?

Remember, you can put requests in at any time. You do not have to wait until right before a holiday. Thanksgiving time-off requests will be cut off beginning Monday, Nov. 13.

Christmas time-off requests will be be cut off beginning Monday, Dec. 11.

So look ahead, talk with your family and get your requests in for earned time off if you plan to have accrued by then. 

 

 

 

 

Shop tip, referral update

 

 

 

 

 

 

 

Shop tip

Do you keep a spare truck key? If so, where do you store it? 

We recommend not only having a spare, but keeping it either in your wallet or purse -- somewhere you will have access to it in an emergency. 

Too often, spare keys are stored inside the cab, where they are no help if you find yourself locked out. We spend a lot of money on lockouts, which can be avoided by keeping your spare key on you, especially when you're outside the truck. 

Referral update

The referral contest will end on Thursday, Aug. 31. Until then, we're running double referrals, meaning for every successful driver referral you send in, we'll reward you like you sent in two. 

Help SRT, help yourself and send in your referrals before the end of the month.

 

 

 

 

Trip planning tips

 

 

 

 

 

While loading at a shipper, we recommend going ahead and planning your next trip.

To do so, take your upcoming trip miles and divide the number by 50 (for 50 miles per hour) and you'll get a good estimate of how far you can go (550 miles in 11 hours of driving, for example). 

Then, after every 11 hour -- or available hours of service if running on recaps -- factor in a 10-hour break (or longer, if running on recaps and you have to wait until midnight to roll).

This will help tell you where to fuel, where to shutdown for the night and provide a good estimated time of arrival at your receiver. 

If you reach your shutdown point ahead of schedule and still have driving time, we recommend driving on and setting a new shutdown spot to get ahead of schedule.

And as always, know the weather on your route and use Google maps to see traffic ahead of time. 

 

 

 

 

Hitting milestones

 

 

Drivers hit milestone anniversaries with SRT in September

 

  • George Phillips
  • Benjamin Bader
  • Marshall Jones
  • Wayne Haney
  • Randy Midkiff
  • Robert Kopp
  • William Meinen
  • James Herring
  • Robert Kalista
  • Lalonnie Nichols
  • Delbert Baldwin, Jr.
  • Christopher Denmon
  • Leander Gerard
  • Leland Turner
  • Jimmy Stiff
  • Jacob Gordon
  • Leroy Larsen
  • Nathaniel Hatcher
  • Gregory Kerr
  • Paul Clark
  • Stephen Zakoor
  • Steven Bolding
  • Dwight Jones
  • Larry Brown
  • Calvin Childs
  • Oranier Guerville
  • Charles Epps
  • William Hornbuckle
  • Christopher Clapp
  • Paul Ober
  • Greg Foreyt
  • Charles Barnett
  • J Brown
  • Reginald Butler

 

 

 

 

 

 

 

 

By Neil Voorhees, director of safety

It is great to talk to the Knights of the Road again, the people who make things happen.

Today, we would like to discuss OS&D claims again. Of the 2,438 OS&D claims year-to-date, we have only had to pay out for 75 of those incidents.

This doesn't mean we have not had more then 75 chargeable incidents. It means that the claims are professionally managed by our risk department.

With that being said, let’s get down into the meat of the matter: 36 of the claims are temperature related. As Knights of the Road, we have three things to do to differentiate from regular truck drivers: always be on time, secure the product and deliver at the required temperature.

The rest of the process any driver has to do. So how do we address temperature issues?

  • Pre-trip the reefer (address any issues)
  • Maintain fuel in the reefer
  • Pulp the product (document on BOL even if you are not allowed, document it)
  • Maintain temperature per BOL
  • Monitor /document the temperature throughout the trip
  • Any variances, smile and dial

It’s understood we have monitoring system on the reefers, but from start to finish, it is our job as the Knights of the Road to do everything possible to deliver the product at the correct temperature. If you are planned to drop a loaded trailer anywhere that will continuously run, top off the reefer.

Also, please make sure you are using the Zero Defect Customer Service form on each load, no matter if you are live loading, or recovering a trailer. If you truly follow this document step by step, you will always succeed and not be held responsible for any OS&D claims.

Thanks and have a safe day!

 

 

Knights of the Road is a regular feature in The Scene at SRT which puts a spotlight on good drivers. Submit Knights of the Road stories or tips, or nominate someone to be highlighted by emailing voonei@southernref.com.

 

 

 

 

What we're reading

 

 

 

 

 

 

 

 

 

 

Send Scene at SRT ideas and feedback to barjen@southernref.com

 

Share this email:

Manage your preferences | Opt out using TrueRemove
Got this as a forward? Sign up to receive our future emails.
View this email online.

400 Birmingham Hwy
Chattanooga, TN | 37419 US

This email was sent to lafter@southernref.com.
To continue receiving our emails, add us to your address book.

powered by emma

Posted: Sunday, September 10, 2017


The Scene at SRT - August Edition

 

 

This month

 

>Shop tips

>Tackling temp issues
 

>Quick Q&A

>The unexpected
 

>Anniversaries

>Knights of the Road

>What we're reading

 

 

 

 

 

 

 

Tips from the shop

 

 

 

 

 

Did you know lights represent one of the top five repair costs we have as a company and an over-the-road fleet? Please remember to always check all the lights on your tractor-trailer before moving, and help us keep those costs down. 

Also, please remember the DOT requires you keep spare fuses and headlight bulbs in your truck for emergency repairs.

Keep all this in mind -- along with tips like checking your tire pressure and perform thorough and proper pre- and post-trip inspections -- and you'll have fewer problems and more time on the road, moving. 

- Randall Blankenship, director of maintenance

 

 

 

 

Taking on temp. issues

 

 

 

 

 

We’ve been seeing a lot of expensive claims due to temperature issues lately.

Most of these load refusals have been caused by reefer malfunctions or because the load was delivered at the wrong set temp. As professional drivers, you are the best tools we have to avoid these claims!

Please do your part and help us by calling in every reefer alarm to breakdown, checking the reefer temps as often as possible and checking the bill of lading for the proper set temperature on every load, even if it’s a repower or a preloaded trailer at the shipper!

Thank you!

-Chance LaCourse, risk and freight claims supervisor

 

 

 

 

Quick Q&A

 

 

Improving nights, weekends and washout regs

 

 

 

 

 

Weekend dispatch

What can be done to improve weekend dispatch? 

We're excited to announce a new operations shift is being trained and put into place to provide more consistent coverage for you. As we work on improving the way we work for you, we look forward to introducing you to our new weekend dispatch crew.

The new weekend crew are staggered through the week, allowing them to work until 7 p.m., creating a better transition into the night shift. This will allow better information relay if there are issues.

Washout regulations

With the new washout regulations now in effect, will SRT compensate drivers for the sometimes long distances they travel to get a washout done out of route miles?

Yes, this should be added to the trip plan. If you are being sent out of route, be sure to work with your fleet manager and ensure your route is changed.

 

 

 

 

Expect the unexpected

 

 

 

 

 

We don't have to tell you: this is what you're up against every day out on the road. 

Remember to stay alert, watch the road and expect the unexpected.

 

 

 

 

Hitting milestones

 

 

Drivers hit milestone anniversaries with SRT in August

 

  • Thomas Ashe 
  • Michael Scott 
  • Joshuah Horbal 
  • Bill Singleton 
  • Sam Bone 
  • Brian Gnann 
  • Timothy Sterling 
  • Clarence Bush 
  • Jeffrey Hooper 
  • Donald Smith
  • Eugene Moore, Jr. 
  • Shawn English
  • Salvatore Ribera III
  • Calvin Harper
  • Lytton Herrell
  • Deborah Iglehart
  • William Jones
  • Matt Barrientos
  • Micahel Vanneman
  • Joshua Waterman
  • Christopher
  • Carstens
  • Lloyd Weaver
  • Ross Butera
  • Joseph Lewis
  • Danny Lombas
  • Kaseem Shipley
  • Linda Monroe
  • Francis Rogers
  • John Christian
  • Barrett Pickett
  • James Pipes
  • Volanda Shields
  • Gary Reese
  • Alfonza Wesbrook
  • Richard Harris
  • Sharon Moore
  • Anthony Williams
  • Edward Thurmond
  • Isabelo Trazo
  • Robert Wright
  • Timothy Kuttruff
  • Eric Dobson
  • Philip Roberts
  • Randi Marie-Brewer
  • Brian Lowry
  • Noble Hutson
  • Lenwood Richardson
  • Arthur Fisher
  • K Rusk
  • Alexander Thompson
  • Chanwtia Nunn
  • Javon Rolle
  • Joshua Paugh
  • Kyle Vivis
  • Michael Flaherty
  • James Russo

 

 

 

 

 

 

 

 

By Neil Voorhees, director of safety

As Knights of the Road, we must always keep ourselves mentally alert, physically strong and morally straight.

We will shoulder more than our share of the task and go above and beyond to protect ourselves, as well as SRT Customers, SRT and the general public.

To become a true Knight of the Road at SRT, we are looking for all strong winter drivers with great driving records to volunteer to become Discretionary Drivers. These drivers will ask to be sent into mandatory shutdowns when they feel conditions have improved enough to do so.

Once provided an OK by the weather desk, Discretionary Drivers become our eyes and ears to see if the road is good enough to allow the entire fleet to begin rolling.

We are not looking for super drivers who think they can drive through anything; we are looking for professional drivers who can make good sound decisions.

These individuals are not only focused on their safety, but the safety of others, and are never too proud to park the equipment when conditions are deteriorating.

The CTG weather desk is only as good as the communications provided by our professional drivers throughout the U.S. Our goal is to shut down all of our equipment before they reach icy conditions and get them rolling as soon as possible after the ice clears.

There is no way of doing this without the feedback from the professional drivers on our team. As a discretionary driver, you must have the intelligence and courage to tell the weather desk when you think an area needs to be shut down. You must be bold enough to analyze conditions, and based on the data you find, ask for permission to roll into a shutdown to see if it has cleared enough for others to transverse safely.

If you have these skills and believe you have the attributes to meet these requirements, please reach out to Melanie Turner at (800)288-8102 extension 3614, or as always, you can call me at extension 3600.

 

 

Knights of the Road is a regular feature in The Scene at SRT which puts a spotlight on good drivers. Submit Knights of the Road stories or tips, or nominate someone to be highlighted by emailing voonei@southernref.com.

 

 

 

 

What we're reading

 

 

 

 

 

 

 

 

 

 

Send Scene at SRT ideas and feedback to barjen@southernref.com

 

Share this email:

Manage your preferences | Opt out using TrueRemove
Got this as a forward? Sign up to receive our future emails.
View this email online.

400 Birmingham Hwy
Chattanooga, TN | 37419 US

This email was sent to lafter@southernref.com.
To continue receiving our emails, add us to your address book.

powered by emma

Posted: Sunday, July 30, 2017


The Scene at SRT - July Edition

 

 

This month

 

>Christmas in July

>OS&D tips

>Executive committee

>Rollover contest

>Hall of Fame

>Tolls and scales
>Anniversaries

>Knights of the Road

>What we're reading

 

 

 

 

 

 

 

 

 

 

It's beginning to look a lot like Christmas here at SRT!

During the upcoming month of July, we're excited to saw we'll have our operations, safety, maintenance, fuel department and driving employees undergo training to prepare for our winter weather and discretionary driving programs.

Throughout the month, we'll hang up Christmas decorations and host a cubicle decorating contestants at the office, and from time to time, you'll even see some staff decked out in Christmas costume.

On particularly hot days, we hope you'll even drop by for an ice-cold snow cone to cool you down.

During the week of July 17, Jonathan Hunter, CTG weather department superviser, will be on-site to train employees on various winter weather challenges and run a winter driving course featuring proper tire chain application.

Having a well-trained staff here at SRT means safer travel during the winter months for everyone. It's our goal to get our entire fleet certified as discretionary drivers. 

July will be an exciting, productive month, and we look forward to all our team members joining us for a mid-summer Christmas. As always, your safety and success are our top priorities. 

See you soon, and Merry Christmas -- in July!

 

 

 

 

OS&D(oing your part)

 

 

We all win when we take care of freight

 

 

 

 

 

In trucking, we are in the business of pennies -- and ever penny counts.

OS&D issues are sometimes little problems that turn into big issues, as pennies turn into dollar losses if we aren’t steadfast in our efforts to ensure preventive measures.

So What can you do to prevent OS&D? Let’s start from the beginning.

A thorough pre-trip inspection, including a reefer diagnostic on empty trailers prior to loading, is a key step in preventing OS&D claims. And on dock observation, chekcing pulp temp verification, and noting the temps on bills are also very important. Validation of the temperature on the bill of lading is to ensure the correct set point for the reefer. 

Then, after loading is complete, ensure your cargo is secured and packaged properly for a safe ride ahead, then install a seal and seal protector, ensuring the seal that you are installing matches the seal number on the bill of lading.

Always scale your load, and if headed into or out of California, make sure your tandems are at the 40-foot mark.

While in transit, park in well-lit, populated areas to discourage theft. Observe safe driving habits around turns, and safe following distances. Every time you stop, check your reefer set point, and do a quick walk around your “office” to make sure everything is in still in place, including your seal and seal protector.

When you arrive at a receiver, make sure their people are the ones who break a trailer seal. If you follow these procedures this will be a successful and penny making load for all of us. 

 

 

 

 

Exec. committee announced

 

 

 

 

 

 

You're out over the road and mulling over an issue or question pertaining to your role as a driver here at SRT. 

Who do you call? 

At least one option for you is contacting a member of SRT's executive driver committee, a direct extension of management available to you for guidance, problem solving and coaching. 

We encourage you to contact the committee and introduce your self. 

Members are, left to right:

  • James Fletcher
  • James Tellis
  • Billy Cartright
  • David Benoit
  • Karen Albin
  • Rogelio Vasquez

 

 

 

 

Rollover contest rolls on

 

 

 

 

Beginning July 1, we're putting our money where our mouth is: if we, as a company, go six months without a truck rollover, you may be eligible for a drawing for one of there cash prizes, including:

  • $5,000
  • $2,500
  • $1,000

To be eligible for the drawing, you must have been employed with us for the entire six-month period, have zero preventable accidents/injuries/OS&D during the period and have zero preventable service failures during the period.

The end date for the period is Dec. 31.

 

 

 

 

In the Hall of Fame

 

 

You're an elite driver. Be recognized like one.

 

 

 

 

Get ready to be recognized. 

Starting now, SRT's best drivers will be publicly recognized and honored by being selected for the new driver hall of fame. The hall of fame is the latest driver-recognition program here, and will updated quarterly with the names of new inductees selected from SRT's fleet.

Drivers who consistently exceed expectations will be selected for recognition, as we honor those who represent the very best of drivers everywhere, and within our own fleet.

 

 

 

 

Drivewyze taking larger role

 

 

Prepass no longer device for scale bypass

 

 

 

 

 

 

On or around the end of this month, we will turn off the scale portion of Prepass devices on all our trucks, and Drivewyze will be the sole device for scale bypasses. The Prepass transponder will be used solely for tolls after the change, and the way you handle tolls will not change. 

Transponders will be swapped during stops at the main terminal in Texarkana, beginning in July, and replaced by a transponder for us with Best Pass.

If you do not currently have a Prepass transponder for tolls be sure to see the inspection bay when you come in next starting in July for the Best Pass Unit. 

 

 

 

 

Hitting a milestone

 

 

Drivers hit five, seven years with SRT in July

 

  • Ronald Armour - five years
  • Antonio Gasparetto - five years
  • Michael Moss - seven years
  • Mark Bowers - seven years

 

 

 

 

 

 

 

 

By Neil Voorhees, director of safety

Many of us have been through multiple changes in transportation, one of the biggest being Compliance, Safety, and Accountability (CSA).

During International Roadcheck in June, I spent a lot of time with enforcement officers and saw a lot of drivers we could not even begin to acknowledge as being in the same league as SRT. These drivers-- and I mean almost every one who came through this particular inspection station where I was -- did not care about either personal appearance, or the appearance of their equipment.

For enforcement officers, it was like shooting fish in a barrel during the event. At one point, I had to leave and find SRT units to inspect, and I'm proud to say the only issue I saw was one old ERG unit -- otherwise you proved once again you are true professionals, the real Knights of the Road.

But back to CSA  -- at SRT, our biggest safety exposure falls under the Unsafe Driving and Hazardous Materials Compliance Basics.

Under Unsafe Driving, our biggest issue is speeding; the highest is 6-10 MPH over the limit, followed by 11-14 MPH over and then 15-plus. This will no longer be tolerated.

One speeding infraction in a 12-month period will result in a final warning,  and a second infraction will lead to further disciplinary action, up to and including termination from SRT. Speed is controllable for each professional driver and should not be a problem if you follow signage.

Another issue we face is failure to obey a traffic control device, which usually means a driver bypasses a weight station, but with also sometimes means a driver fails to stop at a stop sign or red light.

Again, this is a very serious offense, which will result in serious ramifications moving forward. Other areas where we currently have issues include: failure to wear seatbelts, lane restriction violation and using a handheld mobile telephone. These are all truly rookie mistakes, and will be addressed quickly moving forward.

HazMat

On HazMat Basic, meanwhile, our biggest exposures currently are vehicles not being placarded as required, improper accessibility of the ERG and shipping documents and packages not being secure in vehicle.

Placards must be properly secured, on point on each side and both ends of a trailer. If they are on and match the requirements on the BOL this should never be an issue. If the paperwork and ERG are in the side panel of the driver's door, these violations will also go away.

 And finally, when dealing with securement on a Hazardous Material load, if you ever see an issue with the loading of a trailer, remember: Smile and Dial.

The moment you leave a shipper's property, we own the problem. When you are driving with Hazmat onboard, you must drive like the true professionals you are.

All of the other basics are much stronger, so let’s tighten these down without letting the others get out of hand.

If you see one of our team missing placards or performing unsafe behaviors, please reach out to them or Smile and Dial the safety or operations group for help!

Remember the SRT Way is the Highway!

 

 

Knights of the Road is a regular feature in The Scene at SRT which puts a spotlight on good drivers. Submit Knights of the Road stories or tips, or nominate someone to be highlighted by emailing communications@CTGcompanies.com.

 

 

 

 

What we're reading

 

 

 

 

 

 

 

 

 

 

Send Scene at SRT ideas and feedback to alex.green@ctgcompanies.com

 

Share this email:

Manage your preferences | Opt out using TrueRemove
Got this as a forward? Sign up to receive our future emails.
View this email online.

400 Birmingham Hwy
Chattanooga, TN | 37419 US

This email was sent to lafter@southernref.com.
To continue receiving our emails, add us to your address book.

powered by emma

Posted: Monday, June 26, 2017


The Scene at SRT - April Edition

 

 

This month

 

>Detention review

>Critical credentials

>Healthy living

>Calif. regs update
>What we're reading

>Knights of the Road

 

 

 

 

 

 

 

Detention policy review

 

 

When, how and why to collect detention pay

 

 

 

 

 

 

by Kristi Smith

I would like to take a moment to explain how detention works for drivers as this is asked frequently.  Detention is where a driver is detained longer than the allotted time causing driver to be delayed to next stop/load. When this happens, SRT will pay driver for this loss time. Here are the requirements to secure your detention owed:

Detention starts two hours after the appointment time, regardless how early you arrive. First come, first serve appointments as well as window appointments will begin two hours after you arrive, if within the window time or two hours after the beginning of the window time you arrive before the appointment.

Detention will pay $20 an hour up to eight hours, with a maximum $160 for the first 10 hours.

The next 24 hours you are down, we will pay a $75 layover, with an additional $75 for each 24-hour period you are sitting at a facility.

Detention will not pay out if you are late for an appointment. 

Even if it is one minute due to driver error. SRT Detention will audit and evaluate times if you are late but not at fault. 

Make sure you are sending your manual arrive/departure messages as well as communicating through freeform messages about any delay, so we can report the updates to the customer. As soon as you receive your paperwork from a facility, send a message to keep the customer from being billed for wrongful detention. 

Always provide your in and out times, either printed or hand-written, for each stop where detention takes place. If you carry over to the next day, make sure you date your in and out times to reflect your downtime correctly.

If at a Walmart receiving facility, please make sure to provide the TCR (Trailer Control Record) form that is presented to you when your load is completed, and make sure it is stamped with your departure time before leaving the facility.

The detention department is required to have this in order to bill the customer for your stops. The customer will not accept a TCR sheet if you mark out customer times and write in your own. If you need to provide different times, note that off to the side of the TCR sheet.

In and out times on a route sheet will not be accepted. Customers do not receive route sheets, so detention time cannot be reviewed and evaluated if recorded only on this sheet. 

Following these steps will ensure accurate detention pay, and if you ever have a question about a customer's detention, they can always reach out to the detention department, and we will be happy to assist you.  

 

 

 

 

Equipment credentials

 

 

Having the right papers crucial to driving success

 

 

 

 

 

 
  • Don’t let your journey be delayed due to not having the proper credentials for your equipment.
  • Be sure to check your truck passenger and driver's side door to ensure that you have your 2017 green Ifta  and orange New York stickers attached to the unit. Plates on the front of your truck should be from Indiana.
  • Be sure to open your permit book and check to see that your 2017 Ifta permit, 2018 insurance card and 2018 Indiana registration are current. 
  • U.S. hazmat permits expire in June and will be available for your permit book by early May. Please call the permit department at: 866-391-0148 with any questions. 

 

 

 

 

Keeping insurance costs down

 

 

Simple steps to do your part in driving down costs

 

 

 

 

 

 

Remember -- we can all help keep insurance costs down by using clinics instead of emergency rooms, by visiting family physicians and by maintaining healthy and active lifestyles.

Each year, the insurer develops profiles of its patients, then figures out how much that type of patient will cost. For example, one profile might be for males, age two to six. The insurer will determine the patient's average number of doctor visits, how many vaccinations the patient will need, how many times the patient might fall and need stitches, etc.

Using those profiles, multiplied by the number of patients they expect to cover, the insurer estimates what the costs will be. Then insurers find an average cost per patient or family.

Keep yourself in good health, and not only will your wallet thank you -- your heart will also.

 

 

 

 

California compliance

 

 

Being roadworthy in Calif. means taking extra care

 

 

 

 

 

 

Please be sure when you load freight going either to or from California,  that as soon as you get away from a dock or point of origin, you have your trailer's rear tandem centered on the purple, 40-foot mark (see picture) on the side of the trailer. Then, proceed to the nearest scale and scale it out.

Send in an overweight macro or a simple freeform with each axle weight, and if you're overweight, we will work together to get your trailer legal. If we have to return a load to its shipper for reworking, that costs nothing.

Remember -- do not chance it either leaving or entering California.

 

 

 

 

Hitting a milestone

 

 

Drivers hit five, 10, 15 years with SRT in May

 

 
  • David Noe - five years
  • Richard Lorenzor - five years
  • Sheldon Owens - five years
  • Michael Blanzy - five years
  • Cornelius Grubbs - five years
  • Christopher Johansson - 10 years
  • Jimmy Stovall - 15 years

 

 

 

 

What we're reading

 

 

 

 

 

 

 

 

 

 

By Neil Voorhees, director of safety at SRT

As Knights of the Road, you each fully understand how everyone looks up to you, and follows your lead. There are so many things you do every day that other drivers watch to see how a true professional performs.

You are not only a leader to new drivers in the industry -- you can easily become a mentor to your peers without even trying.

My first driver instructor, a man who recently passed away, became one of my dearest friends, and anytime I had a question -- no matter where either of us worked -- I would call him.

So that we are all clear moving forward, we use the word mentor for anyone who is a positive, guiding influence in our lives. A mentor is a trusted counselor or guide.

You can be chosen as a mentor without even knowing it; less experienced individuals always pick people they respect to watch. New drivers learn by what they see: good habits and sometimes not-so-good habits.

Unfortunately, even Knights of the Road can pick up some shortcuts and bad habits over time. So every once in a while, a reset is needed. Sometimes these are only completed after an incident occurs, but true professionals are consistently monitoring their progress and resetting constantly.

As a professional driver, if you don’t have on the proper clothing or personal protective equipment, what are showing and telling new drivers? If you are starting to back and you don’t use the G.O.A.L. process, what does that tell trainees? If you don’t set your mirrors correctly, don’t perform proper pre- and post-trip inspections, don’t slow down on curves and ramps, don’t seal trailers, or pull equipment with maintenance issues, what message are you sending to the team?

You are telling them, without saying a word, that these shortcuts are OK.

A true Knight of the Road does everything correctly when nobody is watching. They don’t do it for any reason other then their pride of being the best of the best and their personal safety.

Are you a Knight of the Road?

 

 

Knights of the Road is a regular feature in The Scene at SRT which puts a spotlight on good drivers. Submit Knights of the Road stories or tips, or nominate someone to be highlighted by emailing communications@CTGcompanies.com.

 

 

 

 

 

 

 

 

Send Scene at SRT ideas and feedback to alex.green@ctgcompanies.com

 

Share this email:

Manage your preferences | Opt out using TrueRemove
Got this as a forward? Sign up to receive our future emails.
View this email online.

400 Birmingham Hwy
Chattanooga, TN | 37419 US

This email was sent to lafter@southernref.com.
To continue receiving our emails, add us to your address book.

powered by emma

Posted: Sunday, May 14, 2017


The Scene at SRT - February edition

 

 

This month

>Birthdays
>Anniversaries
>Knights of the Road
>What we're reading

>Man on the street

 

 

 

 

 

 

 

SRT's March birthdays 

 

 

 

 

 

 

 

 

SRT's March anniversaries

 

 

 

 

 

 

 

 

 

 

 

 

By Neil Voorhees, director of safety at SRT

This month we would like to focus on heroic customer service. In transportation, heroic customer service is based on image, planning, attention to detail, proper securement and communication.

During your time as a representative of SRT you are the most important part of our company. It is important that you present a respectable image to our customers. You should be clean, neat, and professional looking at all times.

Each employee of SRT is expected to conduct themselves in a manner to display a favorable image to the public. You are professionals; therefore, your conduct should be maintained as such. If you have any issues with customer personnel please just SMILE & DIAL operations or safety to address any issues that you may have.

As a professional truck driver planning includes, proper routing, fueling, rest breaks, available hours of service,  scheduling around potential weather, heavy populated areas, recovery times, and delays at shipper locations. Now it is fully understood that many of these variables can change instantly, so you as a professional should plan for any changes by giving yourself extra time. Many drivers will tell you if you are not an hour early to a shipper or consignee, you are late. This is probably one of the best plans.

When you are assigned a trailer, you need to make sure that it has been cleaned and is DOT roadworthy. Do not let a previous drivers failure to do there job become a detriment to your customer service. Whenever you pick up a loaded trailer make sure it is properly sealed and weigh your combined equipment ASAP.

When we get a chance to get in a trailer after it is loaded we have to properly secure the load with the load locks when applicable. Either way if we brace a load or not we should haul it like it’s a load of very fragile product.

Heroic customer service relies heavily on strong communication.  If we communicate any and all issues throughout the chain and especially to our customers, we will notice that the outcome will always be better. If we try to brush non-conformances under the carpet we will lose all credibility.

The care and safe keeping of any cargo hauled by SRT is the primary responsibility of all drivers. Any driver having knowledge of circumstances threatening any cargo should notify IRC, Safety, or operations. The thermostat setting on a reefer should be set to the customers' requirements. The reefer unit and load is to be checked a minimum of every three hours for proper temperature and condition. Thirty minutes prior to arriving at the delivery point, you should make a special check of the temperature and condition of the load. During cold weather the check should be made two hours before arriving at each delivery. If the temperature and condition of the load are not proper, please call dispatch immediately.

If we follow these requirements SRT will get the reputation of providing heroic customer service and classified as the best of the best, Knights of the Road!

 

 

Knights of the Road is a regular feature in The Scene at SRT which puts a spotlight on good drivers. Submit Knights of the Road stories or tips, or nominate someone to be highlighted by emailing communications@CTGcompanies.com.

 

 

 

 

What we're reading

 

 

Singing trucker contest open (via Overdrive Online)

50,000 bridges deficient (via Transport Topics)

Americans hit 3.2 trillion road miles (via American Trucker)

Voice actor raves about trucking (via Transport Topics)

 

 

 

 

In case you missed it

 

 

What does Jess Odham, driver, say about SRT?

 

 

 

 

Hear what Jess Odham, one of our top-notch drivers, says about working for SRT. 

 

 

 

 

 

 

 

 

Send Scene at SRT ideas and feedback to alex.green@ctgcompanies.com

 

Posted: Sunday, May 14, 2017


The Scene at SRT - January Edition

 

 

This month

>Contest winner
>Birthdays
>Anniversaries

>Knights of the Road

>What we're reading

>Meet B. Cartright

 

 

 

 

 

Todd M. wins video contest

 

 

 

 

 

 

Congratulations to Todd Monachello, winner of our 2016 Christmas video contest. 

We took to Facebook to ask drivers to video themselves answering a simple question: "Where do you want to be for the holidays?"

Todd said he wanted to be home with his boys, Carter and Elliot. 

Keep up with us to follow all our video contests for your chance to win. 

 

 

 

 

 

 

SRT's Jan. birthdays 

 

 

 

 

 

 

 

 

SRT's Jan. anniversaries

 

 

 

 

 

 

 

 

 

 

 

 

By Michael Jester, Incident Response Center at CTG

I wanted to take the time to highlight and commend SRT driver Brian Gnann. IRC recently reached out to Brian to assist us in getting one of our [Covenant Transport] drivers to an appointment, in an area where we had no other good options for the driver.

Brian happily assisted us in not only getting the Covenant driver to his appointment, but also later taking the driver to a hotel, because it was very cold, to the point of freezing and the driver's truck was completely disabled due to an accident and unable to idle.

The Covenant driver would have faced a serious dilemma if Brian had not been there to help. There was noone else in the area who could or would assist us.

The IRC was extremely impressed by Brian's professionalism, kindness and selflessness. Brian did not seek any type of praise, and was just happy to help. He truly saved this Covenant driver from a terrible situation, and I wanted to be able to share with everyone the kind and heroic actions of this driver.

Thanks again, Brian.

 

 

Knights of the Road is a regular feature in The Scene at SRT which puts a spotlight on good drivers. Submit Knights of the Road stories or tips, or nominate someone to be highlighted by emailing communications@CTGcompanies.com.

 

 

 

 

What we're reading

 

 

On Siberia's ice highway (via radio free Europe)

Perfect attendance (via American Trucker)

I-4 rest stops abound (via Orlando Sentine)

 

 

 

 

In case you missed it

 

 

Billy Cartright, senior vice president of administration, introduction

 

 

 

 

Have you met Billy Cartright, new senior vice president of administration at SRT? Get some face time with Cartright in his recent video greeting. 

 

 

 

 

 

 

 

 

Send Scene at SRT ideas and feedback to alex.green@ctgcompanies.com

 

Share this email:

Manage your preferences | Opt out using TrueRemove
Got this as a forward? Sign up to receive our future emails.
View this email online.

400 Birmingham Hwy
Chattanooga, TN | 37419 US

This email was sent to lafter@southernref.com.
To continue receiving our emails, add us to your address book.

powered by emma

Posted: Sunday, May 14, 2017


The Scene at SRT - December Edition

 
This month
 
 
 
 
 
During this most wonderful time of year, we wish you and your family a very merry Christmas, and a happy and prosperous New Year. 
We're thankful for you -- and each and every member of the SRT family. We hope wherever you spend the holidays -- at home, with loved ones afar or out on the road -- you find peace and happiness. 

Because while we in the trucking industry deliver Christmas, we must also be intentional about sometimes slowing down and enjoying the season, and one another's company. We must go the extra mile on purpose to make this the best holiday ever. And we must make wherever we find ourselves at this time of year our home for the holidays. 

May your holidays be warm and bright, and we look forward to starting a new year with you in January. 
- your Southern Refrigerated Transport family
 
 

SRT's Dec. birthdays 

 
 
 
 

SRT's Dec. anniversaries

 
 
 
 
 
 
By Neil Voorhees, director of safety
I wish we could put our professional drivers in front of children everywhere to help them understand who really helps Santa Claus make deliveries across the globe — that it's you, who spend your lives away from your families so everyone can have a special holiday.
 
The children of truck drivers understand the importance of what you do, and they sacrifice time with you so other children and their families can get what they need, so you can deliver all the things we need to live comfortably. The children of professional drivers understand that their parents are braving the elements, fighting traffic and being regulated beyond belief, while all other parents are nestled all snug in their beds with visions of candy canes.
 
While other parents are sitting in a warm room, eating a warm meal, watching TV and drinking hot cocoa, you — Santa’s helpers — are either sitting in a truck at a truck stop trying to get to sleep or eating whatever the truck stop is trying to pass off as food. Or, if you’re not in your comfortable, spacious sleeper berth, you’re rolling down mountain passes, stopping to chain up or making sure you can make safe deliveries on-time, making sure the rest of us have warm breakfasts.
 
Your families are the proudest families in the world. They truly understand the meaning of giving and sacrifice. They understand how important it is for someone to give up what’s important to them so the masses can get what they need to survive. They understand how our Father gave up his only son for the benefit of us all.
 
I was on a flight the other day and the person sitting next to me asked what I did. I told them I work for Southern Refrigerated Transport, a trucking company. The first question asked was, “Are you a driver?”
 
I had to bow my head a little and say, “I wish.”
 
I used to speak at my daughter’s school and talk about what I did for transportation safety. And one time, a young boy came up to me after I finished my presentation and said, “My dad works for you.” I asked what the boy’s dad did, and he said his father was “just a truck driver.” I spoke up in front of all the boy’s friends and announced proudly that I knew his dad, and that he had it backward — I worked for him.
 
I’m so proud to be such a small part of what it takes for you, our professional drivers, to do your jobs, and I want you all to know you’re the most important people in our company and we all work to support you!
 
Merry Christmas!
 
Knights of the Road is a regular feature in The Scene at SRT which puts a spotlight on good drivers. Submit Knights of the Road stories or tips, or nominate someone to be highlighted by emailing communications@CTGcompanies.com.
 
 
In case you missed it
 

David Parker, CEO of CTG, shares a year-end prayer

 
 
Did you watch David Parker, CEO of Covenant Transportation Group, pray our professional drivers? Click the link above and hear him speak from the heart about ending the year on a high note and putting safety first during this hectic season. 
 
 
 
Send Scene at SRT ideas and feedback to alex.green@ctgcompanies.com
 
Share this email:
Manage your preferences | Opt out using TrueRemove
Got this as a forward? Sign up to receive our future emails.
View this email online.
400 Birmingham Hwy
Chattanooga, TN | 37419 US
This email was sent to joer80@gmail.com.
To continue receiving our emails, add us to your address book.
powered by emma

Posted: Sunday, May 14, 2017




Copyright 2017 Southern Refrigerated Transport. All Rights Reserved.   Design By: WebProJoe Texas Web Design